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Frequently asked questions (FAQs)

1. Q: Are you a manufacturer?
A: Yes, we are manufacturers. Our factories are in China
2. Q: Can I get a guarantee on the product?
A: Yes, each product comes with A one-year warranty to ensure the correct use of the product by the customer.
3. Q: Do you have any certificates?
A: Yes. Each of our products has CE, CB, CCC and KEMA certificates. If you need other certificates, we can apply for them for you.
4. Q: Is OEM/ODM available?
A: yes! Our products can be customized. We have design and engineering teams, and we can customize products according to customers' drawings or requirements.
5. Q: What is your minimum order quantity?
A: 1 set.
6. Q: What about the lead time?
A: It depends on the quantity of your order. It usually takes 15-30 days.
7. Q: how do you control quality?
A: We have A quality control team that adheres to total quality management to ensure quality. Each step complies with ISO standards. Meanwhile, if you would like, we will take photos and shoot videos for you as needed. Each day the product will be fully assembled and carefully tested before packaging and shipping.
8. Q: How long is the warranty period?
A: Within one year from the date of sale, if there is A problem with the parts, you only need to provide the photo of the damaged parts, we will provide the parts for free. According to the quantity of products, we will provide the easily damaged parts free of charge. If you need, we can also provide technical support.
9. Q: How can I pay you?
A: You can pay by T/T, LC, Western Union and Paypal.
For more questions, please contact our sales staff


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+86 15853252696(Jack)

+86 158 5326 5269(Alisa)



Email: info@hengfengyou.com

Address: No.638,Zhongcheng Road, Chengyang District, Qingdao City,China

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